FAQs

About eesho

Canadian owned, eesho (二手, pronounced "yi-sho" or "second-hand") was created in 2025 to bring pre-loved, renewed styles to you by making the shopping experience personalized and hassle-free.

Our philosophy combines the shokunin (職人) spirit, prudent sourcing process, and a technology-forward mindset to ensure that each box contains quality, curated pieces with emphasis on its match to your evolving aesthetic.

Who is the eesho box subscription for?

The eesho box is for those looking for an artisanal renewal of their style by receiving curated outfit boxes to meet their style needs.

Where do the clothes come from?

We partner with reputable wholesale textile locations to hand pick items for you. Each item is treated with professional cleaning and care before it is sent to you.

What condition should I expect the clothing to be in?

The condition of the clothing will generally be pre-owned and gently worn. Some items, particularly ones helping form the vintage aesthetic, might exhibit signs of wear (e.g. fading, wear and tear, paint marks) which helps achieve the overall desired look.

Are the items new or pre-owned?

The majority of our items are pre-owned but on occasion, we will provide you new items, sometimes with tags too.

What brands do you typically include?

Our philosophy is to bring you clothing based on its quality, form, and function. By subscribing to our boxes, you are making the conscious decision to prioritize these aspects over brand. 

Do you carry petite or plus sizes?

For now, we do not due to limited supply from our partners in these categories. However, please do not hesitate to contact us if you are interested!

Are the outfits for men or women?

All of our outfit boxes are unisex. Our size options for outfits are displayed as men's standard sizes. Please consult our size guide table.

How are the outfits put together?

We use AI to professionally render and combine items in our inventory based on their properties by mapping them onto your persona and style preferences. Below is an example of items that render into an outfit under the Urban Artist persona.

Each outfit combination is carefully reviewed by a human before they are selected and brought to you.

Can I provide feedback on items I receive?

Yes, feel free to use this form to send us feedback on the items you received!

Do you ship outside of Canada?

For now, we are proudly 100% Canadian owned and shipping only to Canada.

Subscription Preferences

How can I change my subscription box to be another style?

Step 1. After logging in, click on the top right button highlighted under the main header menu.

Step 2. Under the "Subscription" tab, click on the "View More" button for the subscription you would like to swap the product for.

Step 3. Click on the "Swap Product" button and you can change your next month's outfit box aesthetic to be another one of your choice!

Can I reschedule my next delivery?

Yes, under the "Subscription" tab, go to you "View More" on your active subscription. You will see the "reschedule" button shown below.

How can I change my subscription preferences to have more customization on preferred styles?

Step 1. After logging in, click on the top right button highlighted under the main header menu.

Step 2. Click on the "Preferences" Button.

Step 3. Complete the form below to update your preferences. Please allow for 5 business days before your next order to have the changes apply.

Returns and Exchanges

Customers will have 14 days to return their item for a refund. We will cover the return label costs and withhold a 20% restocking fee.

Our labels will use Purolator, please review the drop-off locations link.